At Osely Travel, we are committed to delivering your gear safely and efficiently, no matter where you are in the world. This Shipping Policy outlines how we handle the processing and delivery of orders.
Order Processing
All orders are processed promptly after confirmation. You will receive a confirmation email once your order has been successfully placed and prepared for shipment. A second email with shipping details and tracking information will be sent once your order is on its way.
Shipping Methods
We work with trusted courier partners to ensure your orders are handled with care and reach you securely. All shipments include tracking, and you can monitor your order’s progress at any time using the provided tracking number.
Order Status and Tracking
After your order has shipped, you will receive an email with a tracking number. You can use this to follow your order’s journey in real time. If you do not receive tracking details within a reasonable period after placing your order, please contact our support team.
Undeliverable Packages
If a package is returned to us due to an incomplete or incorrect address provided by the customer, we will contact you for confirmation of the correct shipping details. Additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your order arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue and ensure a satisfactory outcome, which may include a replacement or refund, as appropriate.
Contact Us
If you have any questions about your order or need assistance with shipping, our customer service team is here to help [email protected].