At Osely Travel, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your item, you may request a return or refund under the guidelines below.
Return Eligibility
You may request a return within 14 days from the date of delivery. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it
- Proof of purchase or order number is required
- The return request must be initiated within 14 days of receiving your order
How to Request a Return
To request a return, please contact us at [email protected] with your order number, the item you wish to return, and the reason for the return.
Our support team will respond within 2 business days with return instructions and the return address.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 business days of receiving the return, using the original payment method where applicable or as otherwise arranged.
Non-Returnable Items
Certain items are not eligible for return, including:
- Used or damaged items not due to our error
- Items returned after the 14-day window
- Custom or personalized products
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, email us at [email protected] within 5 days of delivery.
Late or Missing Refunds
If you haven’t received a refund within 10 business days after confirmation, please check with your bank or contact us directly at [email protected].
For any questions about returns or refunds, reach out to our customer support team [email protected].